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<h1>Refund Policy</h1>
<p>Our refund policy outlines the terms and conditions for receiving a refund for your purchase. Please review the following information:</p>

<h2>1. Eligibility</h2>
<p>To be eligible for a refund, you must have a valid reason for requesting it, such as:</p>
<li>Receiving a defective or damaged product.</li>
<li>Not receiving the product within the specified delivery timeframe.</li>
<li>Not being satisfied with the product's quality or performance (subject to certain conditions).</li>

<h2>2. Timeframe</h2>
<p>You must request a refund within [insert number] days from the date of purchase. Late refund requests may not be processed.</p>

<h2>3. Refund Process</h2>
<p>To initiate a refund, please follow these steps:</p>
<li>Contact our customer service team or fill out the refund request form on our website.</li>
<li>Provide the necessary details, including your order number, reason for the refund, and any supporting evidence (such as photos or videos).</li>
<li>Our team will review your request and may require additional information.</li>
<li>If your refund is approved, we will process it within [insert number] business days.</li>
<li>Refunds will be issued to the original payment method used for the purchase.</li>

<h2>4. Conditions</h2>
<p>The product must be returned in its original condition, including all accessories, manuals, and packaging materials. The customer is responsible for the return shipping fees, unless otherwise stated by our customer service team.</p>

<h2>5. Exclusions</h2>
<p>Certain items may not be eligible for a refund, such as personalized or customized products. We reserve the right to refuse refunds if the product has been tampered with or intentionally damaged.</p>

<p>Please note that this refund policy is subject to change without prior notice. It is advisable to check our website or contact our customer service team for the most up-to-date information.</p>

<p>If you have any further questions or need assistance with your refund, please don't hesitate to <a href="mailto:contact@example.com">contact us</a>. We are here to help!</p>